Exchanges/Returns

Copfico Refund Policy

At Capfico, we strive to provide our customers with high-quality products and an exceptional shopping experience. However, we understand that situations may arise where customers need to make returns or request refunds. Below is our refund policy:

1. Returns and Refunds

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service within 7 days of the item's receipt date. We will provide instructions on how to return the item and offer a full refund or a replacement, according to your choice.

b. Change of Mind: If you change your mind about your purchase, you may return the item in its original, unused condition and with its original packaging within 7 days of the item's receipt date. Shipping costs for the return will be borne by the customer, and the refund will be issued once we have received and verified the product's condition.

2. Exceptions

a. Personalized Items: Personalized or custom-made items are not eligible for returns or refunds, unless they are defective or damaged.

b. Sale or Clearance Items: Sale, clearance, or discounted products are not eligible for refunds, unless they are defective.

3. Refund Process

a. Once we have received and verified the returned item, we will process your refund within 7 business days. The refund will be issued through the same payment method you used when making the purchase.

4. Contact

To request a return or refund, please contact our customer service at hola@capficojewels.com

5. Changes to the Refund Policy

We reserve the right to make changes to our refund policy at any time. Any changes will be posted on our website and will take effect immediately upon their publication.

This refund policy aims to provide clear guidance to your customers on how to handle returns and refunds in your online jewelry store. Be sure to communicate this policy clearly on your website and in order confirmations so that customers are aware of the terms and conditions.